Terms & Conditions

When engaging any service from Silverstone Gardening, please be aware of the following Terms and Conditions of the service:

• Silverstone Gardening reserves the right to amend any quote should the client’s requirements change or following inspection of the property where the works are proposed to be completed.
• Access to the property is the client’s responsibility. Instances that may prohibit the completion of scheduled works include (but are not limited to): keys/remotes not in working order; keys/remotes not left out as planned; gates that were agreed to be unlocked have been left locked; item or animal prohibiting access to property such as vehicle parked on lawn or a pet that we deem unfriendly; any other unsafe access or egress to the property; any other circumstance that our employees deem dangerous. Silverstone Gardening reserves the right to charge a call-out fee (without the completion of any work) if the client has enlisted our services and then not provided access.
• If Silverstone Gardening deem there is a risk that we will damage our client’s property in any way, we reserve the right to not proceed with the service.
• Silverstone Gardening does not take responsibility for circumstances outside our reasonable control.
• We will – to the extent that is reasonable – fix or correct any damage or mistake made by us in the course of completing a service, provided the client raises this concern with us within 24 hours of the completion of the service, and provides us with photos that have been taken within 24 hours of the time of the completion of the service. The nature of the correction of the damage or mistake rests solely with the management of Silverstone Gardening.
• It is the client’s responsibility to inform Silverstone Gardening prior to work commencing of any potential danger to our employees, our equipment or the client’s property/residence/pets at the property. For example, rocks that could become projectiles. If a client does not inform Silverstone Gardening of these conditions prior to work commencing, Silverstone Gardening reserves the right to not refund any damage done to the client’s property and to charge the client for any damage done to Silverstone Gardening’s equipment or employees.
• It is the client’s responsibility to inform Silverstone Gardening prior to work commencing of property susceptible to damage at their property. For example, plants intended to be kept by the client that are located in overgrown areas or are not obvious; reticulation that is above the height of the ground. If a client does not inform Silverstone Gardening of these conditions prior to work commencing, Silverstone Gardening reserves the right to not refund any damage done to the client’s property and to charge the client for any damage done to Silverstone Gardening’s equipment or employees.
• We may terminate a client for any reason, including (but not limited to) threatening or abusive behaviour from the client or any member of the public. Any abusive behaviour from the client or a member of the public towards any Silverstone Gardening employee may result in the employee/s leaving the site before work has been completed. Silverstone Gardening may cancel the client and terminate all services if Silverstone Gardening deems that to be in the best interest of its employees. This includes verbal abuse over the phone to any Silverstone Gardening employees. Discretion regarding this lies solely with Silverstone Gardening management. If this is the case, we reserve the right to invoice the full charge of the scheduled service and will expect payment from the client.
• If Silverstone Gardening determines conditions to be unsafe to complete a service or may render that service ineffective, we reserve the right to reschedule or cancel the service.
• Certain services may be ineffective or unsafe to perform in certain conditions. We reserve the right to reschedule such services in the event of inclement weather or unsafe conditions. Furthermore, please be advised that scheduled work may be rescheduled in the event of inclement weather. Services will be rescheduled to the next convenient time as arranged by our administration in liaison with the client.
• If any payment/s becomes overdue, Silverstone Gardening reserves the right to postpone any scheduled future appointments until the overdue invoice(s) have been settled.